New retail area manager of 7 truck stop locations that has a store, restaurant, and mechanics shop on property. All the KPI’s are bad, financials are bad, training has been bad, poor hiring decisions, no accountability, no standards, no structure, many customer complaints, no talent in the stores, no extra managers in the group being developed for next level of leadership. I need to recruit for talent to prepare for growth and replace those that are not helping move the business forward.
I need a one or two page max of how we can turn the current situation listed above to positive moving the business forward through daily coaching, developing, training, recruiting, accountability, empathy, family culture, putting the team first, caring about them and their family, making personal succession plans for all leaders, goals and expectations for all hourly team members. End result business is profitable, we have trained people ready for the next level and eager to train others for the next level all metrics are at company goal or above.
We will do all this by running the play as my company say.
Listed below is promise and
Our pledge to employees
1. We will do what is right for our employees – exceptional training, timely evaluations and feed back, fair and consistent labor scheduling
2. We will use the task list to ensure that you have a clean and safe work environment and at the same time having the work load distributed through all shifts
3. Will use the task assignment chart to ensure that you never put into a situation where you must tell a customer that we are of any product.
4. We will follow all cash control procedures to ensure that your safety and the company interest are always protected.
5. We will follow all rules, regulations and procedures so that you have a great work environment that is efficient and productive.
6. We will not allow a team member or manager to work for us that doesn’t care for us. We realize that you do not want to work with bad employees.
Our customer commitments
1. Great people who care
2.Safe, clean well maintained stops
3.Get the customer back on the road quickly
4. Good value at competitive price.
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