claim letter


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Option #1: Claim Letter
When a product or service is defective or unsatisfactory and you haven’t been able to get a resolution to your problem, a claim letter is what you write to inform the company of the problem and to seek the resolution you are looking for (e.g. new product, old one fixed, money back etc.) If you do not have a real problem, you can “champion” someone else’s problem. Please review the information in the text regarding writing effective claims (pg. 262)

Write a claim letter addressing your issue and attach the file to this assignment.

Option #2: Recommendation Request
Asking for a recommendation letter is important. What you are asking for is the writer’s time. For this assignment, you can ask someone for a specific recommendation (e.g. for a very specific job or skill) or a general recommendation (e.g. a general skill). Review what this should sound like on pg. 226-228. Actually send this request to someone.

Write a recommendation request as if you intend to send it. Attach the file to this assignment.


Writing Activity

This assignment is worth 60 points. It must follow the appropriate organizational plan as indicated in the textbook. The message must be error free (spelling, grammar, punctuation) in order to earn all of the points.

Appropriate organizational plan ( at least three shorter paragraphs – NOT one LONG paragraph) – state request clearly and politely, specific details, action/request statement with detail

60-52/60 – met all the requirements


51-46/60 – met most of the requirements but could improve


45-40/60 – met some of the requirements but there are areas that need improvement


39-0/60 – several of the requirements are not met…there are several errors, misspelled words, grammar errors

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