HOMEWORK MINI CASE

The Mini Case can be found in the IT Strategy textbook for this course in page 156.

Using the Case Study Template format found in the Files folder, submit your analysis to the following discussion questions:

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List the advantages of a single customer service center for RR Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT business unit?
What business and IT problems can be caused by lack of common information and an enterprise IM strategy
What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?

Hint: It is important to understand the key concepts presented in Canvas Week 3 lesson to properly formulate your responses.

Your case study should be no more than five pages long, including the title page.

Don’t forget to submit your assignment.

RUBRIC
MGMT408: Homework Mini Case
MGMT408: Homework Mini Case
Criteria Ratings Pts

This criterion is linked to a Learning Outcome
Case Analysis
List the advantages of a single customer service center for RR Communications;

20.0 pts
Full Marks

0.0 pts
No Marks

20.0 pts

 

This criterion is linked to a Learning Outcome
Case Analysis
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center

20.0 pts
Full Marks

0.0 pts
No Marks

20.0 pts

 

This criterion is linked to a Learning Outcome
Case Analysis
Is it possible to achieve an enterprise vision with a decentralized IT business unit?

20.0 pts
Full Marks

0.0 pts
No Marks

20.0 pts

 

This criterion is linked to a Learning Outcome
Case Analysis
What business and IT problems can be caused by lack of common information and an enterprise IM strategy

20.0 pts
Full Marks

0.0 pts
No Marks

20.0 pts

 

This criterion is linked to a Learning Outcome
Case Analysis
What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?

30.0 pts
Full Marks

0.0 pts
No Marks

30.0 pts

 

This criterion is linked to a Learning Outcome
Conclusion
In your conclusion, tie together all the components of the case. Give your overall recommendations about the case

20.0 pts
Full Marks

0.0 pts
No Marks

20.0 pts

 

This criterion is linked to a Learning Outcome
APA Format
The paper should be formatted according to APA standards including title page, reference page, citations, double space, page numbers, etc.

10.0 pts
Full Marks

0.0 pts
No Marks

10.0 pts

 

Total Points: 140.0
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